Returns,Refund & Warranty Policy

 A user may return any product during the time of delivery, or within 7 days if: 
 

a)        Product does not meet the user’s expectations. 
 

b)        Found damaged during delivery 
 

c)        Have doubt about the product quality and quantity 
 

d)        Received in an unhealthy/ unexpected condition 
 

e)        Is not satisfied with the packaging 
 

f)         Finds product unusable 
           
For perishable products such as milk, fruits, and fresh vegetables, we have a one (1) day return policy.

We are continuously monitoring accounts of customers with excessive requests for returns and refunds. We take the necessary steps to prevent this. 
 

A user may return any unopened or defective up to 10% and less, item within 7 days of receiving the item. But following products may not be eligible for return or replacement: 
 

a)       Face Mask, Disposable Vinyl Gloves, Alcohol Pads, and Covid Testing Kits opened or unopened

b)      Damages due to misuse of the product 

c)       Incidental damage due to malfunctioning product 

d)       Any consumable item which has been used/installed 

e)       Products with tampered or missing serial/UPC numbers 

f)        Any damage/defect which is not covered under the manufacturer's warranty 

g)       Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered. 
 

 

 Refund Policy

1     Dokan24.com tries its best to serve the users. But if under any circumstances, we fail to fulfill our commitment or to provide the service, we will notify you within 24 hours via push notification/phone/ text/ email. If the service, that Dokan24.com fails to complete, requires any refund, it is done maximum within 7 Days after our acknowledgment.

2     Refund requests will be processed under mentioned situation:

- Unable to serve with any product.

- Customer returns any product from a paid order.

- Customer cancels a paid order before it has been dispatched.

For all the above three scenarios, the refund amount will be sent to the dokan24 Balance of the customer. And the balance can only be used to purchase at dokan24. Upon the customer's request, dokan24 will transfer the refund amount to the user's original payment source within 7 days. Refund is only allowed for customers who have paid via bKash or card or other electronic methods. For the orders that are paid via Cash, a refund is only to be given through dokan24 Credits.